WHERE CAN I FIND MY TRACKING NUMBER?
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
WHEN WILL YOU SHIP MY ORDER?
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:
5-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!
Delivery times vary depending on your location and selected delivery method.
Standard shipping (Free)
For US citizens, your order will take between 7 to 14 Business days to arrive at your doorstep once your order is dispatched.
For Europe , to UK Germany France 7-12 Business days , others will take 20-30 days in Europe.
For Australia and Canada , your order will take between 7 to 15 Business days to arrive at your doorstep once your order is dispatched.
For HK , JP , KR UAE your order will take between 7 to 15 Business days to arrive at your doorstep once your order is dispatched.
Others often 24-45 days but it could be up to 61 days in rare cases.
You will receive tracking information of your parcel by email between 5 to 7 days business days of ordering.
Express shipping (pay service)
5-7 days for US and Europe . you should contact firstname.lastname@example.org to upgrade it .
MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Please contact us at email@example.com
THERE’S SOMETHING WRONG WITH MY ORDER.
Please email us or message us on Facebook for the quickest reply!
HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.
WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to select countries.
DO YOU SHIP INTERNATIONALLY?
We currently ship to over 50 countries!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping times vary depending on your country of residence and the shipping method you select.
WILL I NEED TO PAY DUTIES AND TAXES?
You may be required to pay duties and taxes depending on the laws of your country of residence.
RETURNS & EXCHANGES
HOW DO I RETURN/EXCHANGE AN ITEM?
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Any merchandise purchased at discount or on sale cannot be returned.
Customers may begin the return process by contacting us at firstname.lastname@example.org, stating reason for return.